10'x12' Aurora Metall-Pergola mit verstellbaren Lamellen

Contact our support team at support@modernshade.org with a description or photos of the issue. We’ll assist until installation is completed successfully.

Yes, using the included concrete anchor bolts ensures stability and safety.

2–3 packages depending on product size/structure. Each has its own tracking number.

You can track your order here to see the latest status and estimated delivery dates.
Allow 1–2 business days, or contact support@modernshade.org for updated tracking.

To receive the 5% discount:

1. Visit the homepage of our website at www.modernshade.org.
   
2. Find the "Subscribe & Get 5% Off Your 1st Order" part and register for our newsletter using your email address.
   
3. Once subscribed, you will automatically receive a 5% off discount code via email.

Existing customers:
We also offer a Referral Program. You can sign up on the website's Referral Program page to refer your family and friends. Both you and your referred friends will receive discounts as part of the program.

Beautifully, actually! The Aurora louvers close to form a rain-shedding roof, and integrated concealed gutters channel water discreetly down through the posts — no dripping edges. One tip: keep the frame square during installation so the louvers seat perfectly. Rainy days stay cozy underneath!

Great question! The Aurora is crafted from galvanized steel throughout — both the frame and the louvers are galvanized steel with an elegant powder-coated finish. It carries a snow load of 50 kg/m² (about 10 lbs/sq ft). The Aurora performs very well in everyday conditions equivalent to a roughly 50-83 mph wind — securely anchored, of course. A wonderful blend of strength and style for your outdoor space!

It depends on the version — and both are lovely choices! The -SMP versions include both curtains and mosquito netting, while the base versions keep things open (side screens for the 10x12 can be added separately). Every Aurora includes charging ports and integrated gutters. Share the model you are considering and we will confirm exactly what comes with it!

We love that you are dreaming big! At this time our products come in the standard sizes listed on our website — we do not offer custom sizes or post extensions, as modifications can affect the structure and warranty. That said, we have a wide range of sizes, and we would be happy to help you find the closest fit for your space!

We completely understand — permits can be tricky! While we do not provide stamped engineering plans, we can share the product dimensions and assembly manual for your application. For Florida Building Code / high-velocity hurricane zone requirements, your local permitting office and the FBC database (floridabuilding.org) are the best resources — If it helps, we can also forward your request to our team for anything additional.

Thank you for your interest in our products! Orders are processed the same day we receive them, and once the warehouse takes over (typically 1-2 business days), delivery usually takes 1-7 business days, excluding weekends and holidays. Rest assured we will do everything we can to get your order to you as quickly as possible — you will receive a confirmation email with tracking the moment it ships.

Thanks for asking! Some of our products have installation videos — if one is available for your model, we will gladly send it over. If not, our support team will guide you step by step; just share photos or questions at any point and we will walk you through it. You might also enjoy the general assembly videos on our YouTube channel, ModernShadeOutdoor.

Great news — your purchase is protected! Products bought directly from modernshade.org come with an automatic 2-year warranty covering defects in materials and workmanship, with replacement parts provided free of charge (no registration needed). For purchases from other retailers, the standard one-year warranty in the manual applies — and you can extend it by one more year by registering on our website. We have got you covered!