10'x12' The Horizon Metall-Hardtop-Pavillon

Contact our support team at support@modernshade.org with a description or photos of the issue. We’ll assist until installation is completed successfully.

Yes, using the included concrete anchor bolts ensures stability and safety.

2–3 packages depending on product size/structure. Each has its own tracking number.

You can track your order here to see the latest status and estimated delivery dates.
Allow 1–2 business days, or contact support@modernshade.org for updated tracking.

To receive the 5% discount:

1. Visit the homepage of our website at www.modernshade.org.
   
2. Find the "Sign Up and Save" option and register for our newsletter using your email address.
   
3. Once subscribed, you will automatically receive a 5% off discount code via email.

Existing customers:
We also offer a Referral Program. You can sign up on the website's Referral Program page to refer your family and friends. Both you and your referred friends will receive discounts as part of the program.

Great question — let us make it easy! For the Horizon collection: the 8x8 includes privacy curtains only (no netting); the 12x24 includes both curtains and netting; and the 10x10 includes neither. Most other sizes include mosquito netting, with privacy curtains available to order separately. Tell us your model number and we will confirm exactly what comes with yours!

Let us get those lights glowing! These solar lights are fully automatic — there is no on/off switch: they charge in sunlight during the day and light up automatically after dark. First checks: make sure the solar panel receives direct sunshine for a full day, and test at night in darkness (a bright environment can keep them from switching on). If a light still will not cooperate, tell us your order number and we will arrange a replacement. We will make sure your evenings shine!

Enjoy peace of mind with the Horizon! Like all our hardtops, it is tested to withstand winds up to 83 mph (Beaufort 12) with a snow load of about 20 lbs/sq ft — when properly anchored with the included bolts. A 3/8-inch masonry bit is all you need for installation, and clearing heavy snow keeps it in top shape.

Happy to help you plan! We do not have a separate post-dimension diagram, but every product page includes a full product dimension diagram — the post sizes and spacing can be worked out from it. Tell us which model you are considering and we will send you the product dimension diagram so you can plan your footings with confidence!

The Horizon roof is designed to shed rainwater naturally off the edges — no gutters, keeping the silhouette clean. It does not include built-in power outlets. If an outdoor power station is on your wishlist, we would love to recommend our gazebos with electrical outlets — you can browse them all here: collections/gazebos-with-electrical-outlet

Happy to help! The Horizon roof is made of galvanized steel — rust-resistant, waterproof and UV-protected for years of outdoor enjoyment — in a classic black / dark charcoal finish that looks beautiful in every setting. Depending on the size, the Horizon frame comes in classic Black or a warm Wood-Look finish, so you can pick the look that suits your yard best. If you like, tell us which size caught your eye and we will confirm the details for you!

Great eye! Our wood-looking parts are actually heavy-duty steel with a heat-transfer wood-grain finish — a special powder-coating process that bonds the wood grain to the metal at high temperature. You get the warm, natural look of wood with the strength and weather-resistance of steel, designed to stay beautiful for many years.

A ceiling fan is a wonderful addition! If your model has a center hook or solid support beam, you can mount a lightweight outdoor-rated fan — under 20 lbs with 42-52 inch blades works beautifully. We do not sell fans ourselves, but any outdoor-rated plug-in model in that range will serve you well. Tell us your model number and we will confirm the best mounting spot!